The situation.

A company we support was going through a separation with a former business partner. In the middle of it, the partner attempted to take control of the company's CRM and its payment processor merchant account, the two systems that between them hold the customer list and the revenue.

The constraint.

Speed and evidence. Every hour the accounts were in the wrong hands was an hour of customer data and settlement funds at risk, and anything we did to get them back had to be done in a way that would hold up later.

What we found.

The attempt relied on the fact that the accounts had been set up under the partner's own credentials in the early days, a pattern we see in almost every young company: whoever was in the room signed up, and nobody moved the ownership later.

What we built.

We locked down what we could immediately and documented every step. We worked directly with the processor, TagadaPay, to verify the company's ownership and transfer the merchant account back to it. We recovered the CRM the same way, through the vendor, with a record of what had been changed and when. Throughout, we captured and preserved the digital evidence of the attempt, with timestamps and provenance, so the company's lawyers could use it. Then we moved every account the company depends on to credentials the company owns, with the founders as the recovery contacts, so it cannot happen again.

What changed.

The company kept its customers and its revenue. The former partner did not get either. The evidence went to counsel.

  • CRM and merchant account ownership restored
  • vendor coordination
  • digital evidence preserved

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