The situation.

An elite private club gives members 24/7 access to a shared workspace and a place to meet, work, and build relationships. It runs on more technology than most members ever see: the network, cameras, door access, racing simulators, a golf simulator, Sonos surround sound, and shared computers throughout the space. A specialist installation contractor put the core systems in place. We took responsibility for supporting, monitoring, and improving them once they were live.

The constraint.

Members can use the club around the clock, so technical problems cannot wait for someone to notice, find the right vendor, and make a support call. The systems also came from different manufacturers and contractors, while members expected them to behave like one coherent experience.

What we found.

The individual systems worked, but no one had end-to-end ownership after installation. Monitoring was local, support was reactive, and door access required members to keep a separate access-control app alongside the club's own mobile app.

What we built.

We now provide ongoing support and upgrades across the venue, backed by off-site hosted monitoring that alerts us as soon as a system goes down. We worked directly with the club's mobile app developer to integrate the UniFi Access API, exposing only the required access path through Cloudflare-managed DNS and routing so door access could be securely white-labeled inside the club's own app. We also maintain the racing and golf simulators, Sonos surround sound, networking, cameras, and shared computers. Where a member-facing Windows device must stay inside one application, we write AutoHotkey controls that lock down the experience without making it harder for staff to support.

What changed.

Members now use one app for both the club and door access instead of downloading two. When infrastructure fails, we usually know and begin fixing it before members notice or the client needs to call. The club has one technical team accountable for keeping every connected part of the venue working.

  • off-site monitoring and proactive support
  • UniFi Access integrated into the club's mobile app
  • network, AV, simulators, and shared-device support

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